Eichenauer Service honored with award by Manitowoc KitchenCare for excellence in foodservice repair!

Pictured above (from left to right):  Jim Johnson,

Robert Hund, Lee Eichenauer, Justin Eichenauer,

and Dean Landeche.

On May 15, 2014 Manitowoc KitchenCare ^TM held their annual Service Recognition dinner at the Hotel Intercontinental - Chicago to honor their top performing STAR Service Network partners from 2013.  Eichenauer Service Inc. was one of the honored companies receiving and award for highest level of one-call repairs, with the right parts and technician across Manitowoc's entire service network

Manitowoc KitchenCare's Factory Authorized Servicers are factory trained and performance audited, with locations in over 130 countries offering genuine OEM parts certified for heavy-duty use, that keep kitchen equipment running in the most demanding kitchens.  Manitowoc brands include the following:

Food

• Cleveland Range
• Convotherm
• Fabristeel
• Frymaster
• Garland
• Lincoln
• Merco
• Merrychef

Beverage

• Servend
• Multiplex

Ice

• Koolaire
• Manitowoc Ice

Refrigeration

• Delfield
• Kolpak
• RDI

Retail

• Kysor Panel Systems

  Call us today at 800-252-5892 to learn about the services we can provide for your Illinois locations!

Blended Beverage Equipment

Blended beverages and smoothies use to be reserved for the summer months or those lucky enough to live in states where temperatures rarely drop below 40 degrees in the dead of winter. But now consumers are drinking blended frozen beverages year long and are showing no signs of slowing down.

New, inventive or seasonal beverages are a major draw for customers, especially those among the younger demographic. Convenience store operators report an increase of 45% in frozen dispensed beverages in the first half of 2013 and only expect it to continue to grow.

Smoothies are a popular drink for innovation. According to Technomic, they grew by 8.5 percent in 2012. However, frozen blended coffees give a high profit margin, estimated at 65 to 70 percent according to a recent Mintel research.

So how do you make blended frozen beverages profitable while meeting consumer supply and flavor demand options? The Multiplex Blend-In-Cup all-in-one convenient footprint provides the solution. It's so easy to use you can be up and running as a crew-serve or self-serve beverage destination in no time. With the easyToUCH^TM icon based touch screen, making a drink is as easy as the press of a button. Everything you need to operate the machine from making a drink to training to cleaning can all be accomplished through this intuitive control panel.

Take the guesswork and the mess out of making delicious and nutritious smoothies, frappes, slush drinks, blended ice beverages, cocktails and so much more.

 

 Thanks for reading our blog!  Call us today at 800-252-5892 to learn about the services we can provide for your Central Illinois locations!

Illinois Branches:

Eichenauer Services

2465 N 22nd St Decatur, IL 62526 US

Phone: 800-252-5892 Website: http://www.esiquality.com/

Eichenauer Services

106 E McClure Peoria, IL 61603 US

Phone: 800-252-5892 Website: http://www.esiquality.com/

Eichenauer Services

405 S Neil St Champaign, IL 61820 US

Phone: 800-252-5892 Website: http://www.esiquality.com/
 

Illinois Satellites:
Springfield, IL | Bloomington, IL | Effingham, IL | LaSalle/Peru, IL | Mount Vernon, IL | Joliet, IL |
Quad Cities, IL (Moline, East Moline, Rock Island) | Marion, IL |
Metro East, IL (Belleville, Collinsville, Edwardsville, O'Fallon, Fairview Heights)

Manitowoc New Restaurant Equipment

We want to talk to you at The NAFEM Show 2013 about our over 30 new products that we will be showcasing. You won't believe all we have in store for you. Here is a sneak peek at what some of the brands will have on display.

Convotherm Convotherm Combi OES 6.20 Oven with Smoker Technology - Now our combi-ovens can provide a great smoked flavor to a variety of meats and fishes, all with the cooking technology and ease you expect from a Convotherm Combi. The CONVOSmoker makes creating new menu items simple. We recommend using Bradely Bisquettes which can be found at a variety of retail outlets. View this Product

Delfield Production Centers - From idea, to design, to reality, Delfield's Production Centers can accelerate your culinary success. With years of design experience and integration, Delfield will deliver the most efficient ergonomic system. We can integrate not only Delfield cold and storage units, but also heating and holding units from Cleveland, Lincoln, Merco, Garland and Merrychef. Create your own custom production integrated system from Delfield. View this Product

Frymaster Frymaster 1814 High Production Gas Fryer - These large capacity fryers have a 63-lb (31 liter) frypot oil capacity with an 18" x 14" cooking area that can be combined in a two frypot battery or with an HD50G battery with its 50-lb (25 liter) frypot oil capacity. The ability to cook three baskets of food in an 18" x 14" cooking area allows for reductions in footprint, oil use, and energy use over standard 50-lb fryers. Two 1814 fryers can do the work of three standard fryers and two 1814 fryers combined with an HD50 fryer allows three fryers to do the work of four standard fryers. The savings adds up quickly using 11-15% less space and 12-16% less oil while using upwards of 50% less energy View this Product

Garland Island Suite - Garland Master Designer Island Suite is the ultimate in cooking and design. This is where the art of cooking can be defined and refined with a custom array of cooking equipment, including the Garland Master Series Heavy-Duty Equipment. The island suite is the ultimate in performance and style. View this Product

Kolpak ArcticFox™ - Kolpak puts operators in control of their refrigeration needs with the next generation in walk-in and refrigeration control: The ArcticFox™. The ArcticFox controller is designed for easy installation and connectivity on existing units. It features a florescence user interface that provides easy readability and programming, along with a variety of energy, money and time saving features. View this Product

Lincoln Ventless Digital Counter Top Impinger - Newly updated electric Digital CTI conveyor oven. The new Digital CTI is manufactured with state-of-the-art positive detent digital controls. The intuitive design of the new push button control panel , with a digital temperature display and four (4) pre-set menu options, provides a simple-to-operate experience. View this Product

Manitowoc Ice Modular Nugget Ice Machine - Manitowoc's RNS Series nugget ice machines offer superior technology and reliability. Manitowoc makes it easy to chewz - chewable nugget ice. View this Product

Merrychef eikon™ e5 - The eikon series are larger than ever with the new. Its larger capacity allows for high-speed service for caterers who need extra oven capacity to cook several items at the same time or regenerate large multi-portion dishes. The e5 combines two heat technologies - convection heat and microwave. The e5 is ideal for universities, restaurants, hotels and contract catering. View this Product

Multiplex® Blend-In-Cup - With an all-in-one convenient footprint, the new Multiplex Blend In Cup Workstation makes it easy to add blended beverages to your operation. So easy to use you can be up and running as a crew-serve or self-serve beverage destination in no time. Take the guesswork and the mess out of making delicious and nutritious smoothies, frappes, slush drinks, blended ice beverages, cocktails and so much more. View this Product

Servend MDH Series with icepicTM - Provides up to 20 valves with 400 lbs. of ice storage for your highest volume accounts. This coupled with the two ice dispense, and our icepicTM industry-first built-in ice crusher, the MDH series gives your customers the ultimate in ice/beverage combinations. View this Product

Manitowoc STAR service

Eichenauer Services is proud to be a Manitowoc STAR service company.

STAR (Standards Training Authorized Responsive) Certified Service & Parts, a nationwide program which provides best-in-class service and parts, is validated annually with performance audits designed to drive continuous improvements within our service network. We are committed to your satisfaction by supplying reliable, responsive, and superior service excellence and parts availability. The STAR Program's cornerstones are:

Standards

You bought the best, keep it that way! It's your assurance you will receive the ultimate standard of service from trained technicians who understand your equipment to fix it right the first time. Our network utilizes a parts distribution model employing qualified professionals to distribute original equipment manufacturer (OEM) parts in your marketplace efficiently and affordably. OEM parts are critical to return you to profitable operations efficiently while maintaining your original equipment specifications, retaining agency approvals, ensuring employee safety, and preserving the warranty and lifespan of the equipment. Your 90 day service and parts guarantee is supported by our service agencies each providing liability insurance over $1 million. These standards are verified with annual audits focusing on 50 key indicators and are enforced contractually to provide you superior service.

Training

Trained and equipped - ready and able! Nothing can replace factory certified, hands-on training. Annually we conduct over 600 training classes at 300 local training and testing facilities. Technician standards mandate training every 3 years which is validated with rigorous testing while their product knowledge is constantly updated with supplemental factory notifications and service bulletins. Training involves more than equipment repair. Our training programs include:

• Customer Service (Communications – Before, During, and After the Repair)
• Parts Management (Inventory – Warehouse and Field)
• Service Call Administration (Dispatch, Troubleshooting, and Processing)
• Equipment Installation (Infrastructure – Tools, Skills, and Resources)
• Planned Maintenance (Requirements, Safety, and Specifications)
• Operational (Product Quality, Safety, and Efficiency)

All of these programs ensure a rapid, accurate, and efficient repair driving a First Time Fix of your service call.

Authorized

There are no shortcuts to STAR Certification!  Every technician and service agency earns their STAR authorization with each Manitowoc Foodservice Operating Company. Nationwide over 4,850 techs are on the road dispatched daily from the STAR Network's 400 Authorized Service and Parts Centers. Certification in the STAR Program demands minimum performance results focused on training, first time fix ratios, and inventory parts management with annual audits to ensure compliance. Each Authorized service provider is contractually bound to meet the standards of 50 key performance measurements protecting your operations. A STAR certified agency is a virtual extension of the factory itself. Rest assured you are getting the best service each and every time a STAR technician is on the job.

Responsive

Responsive - we're on our way! STAR Service Agents know that you have a business to run and respond to your emergency needs in less than 4 hours. When you require service or parts, they make it their priority to get you up and running fast. Our trained professional service technicians respond ensuring a proficient First Time Fix repair.  Most of our 400 service centers are less than 50 miles from your facility to quickly repair your equipment with genuine OEM parts from the $500,000 of inventory in each local market. Every service agency is held accountable for maintaining necessary parts inventory; if a rare or obscure part is needed, express shipping is available. The STAR Program surpasses equipment repairs and includes expert installations, planned maintenance programs, and training services. We've got the talent, we've got the parts - we'll fix it 24/7.
The STAR Certification Program cornerstones demonstrate our commitment to your satisfaction and ensure the network is capable and prepared to provide you the best in-class service and parts.

Manitowoc Brands:

Food Preparation Equipment

• Delfield
• Fabristeel 

Primary Cooking Equipment

• Cleveland Range
• Dean
• Delfield
• Frymaster
• Garland Commercial Ranges
• Lincoln Foodservice Products. Inc.
• Merrychef USA

Refrigeration & Ice Machines

• Delfield
• Kolpak
• Kysor Panel Systems
• Manitowoc Ice
• Manitowoc Beverage Systems
• RDI Systems
• Welbilt

Serving Equipment

• Delfield
• Kysor Panel Systems
• Merco

Storage & Handling Equipment

• Delfield
• Garland Commercial Ranges

Furnishings, Decor & Custom Fabrication

• Delfield
• Garland Commercial Ranges

Retail

• Kysor Panel Systems

Beverage & Dispensing

• Multiplex
• Servend

Manitowoc Beverage

Eichenauer Services is now an authorized service agent for Manitowoc Beverage units.  This includes Multiplex, Servend, MBS (Manitowoc Beverage Systems), Flomatic, and McCann.  Call us today for service or parts at 800-252-5892.  Also visit our website at www.esiquality.com