Friday, August 29, 2014

Refrigeration/HVAC Service Techncian Opening - Decatur, IL

We are looking to fill a Service Technician position in the Decatur area. We need someone with experience in repair of both refrigeration and HVAC systems. Experience with commercial cooking equipment is a plus. Eichenauer Services is a family business that has been in the Decatur area for over 60 years and offers a very competitive pay and benefits package. Please email or to learn more about the postion. You can also visit our website to learn more about the company.

Friday, July 25, 2014

Manitowoc KitchenCare Expands Technical Support Capabilities

Manitowoc KitchenCare has launched a new technical support phone system in North America.   Now, when Manitowoc Factory Authorized Servicers or call 1-844-724-CARE primary number or any of the toll-free technical support numbers for Manitowoc brands, calls are answered by the new system.
Behind the scenes, callers are routed quickly to the first available Manitowoc cross-trained, expert technical support professional, giving priority access to store personnel and contracted service partners who are performing warranty or other service.  Cross-training among our Manitowoc KitchenCare Cooking and Refrigerated Solutions technical support team allows Manitowoc to utilize its extended teams more efficiently, meaning faster service for our customers through improved support for our service partners.
Manitowoc KitchenCare understands that fast, high-quality, consistent response to the questions and needs of our customers and service partners is a core element of our success. The new phone system is the first-phase of a multi-year plan to expand and improve global technical support capabilities within Manitowoc.  KitchenCare will integrate the new phone system with Customer Relationship Management (CRM) software, more web-enabled self-help based, QR/QI codes, and other advanced  service management systems. Together, this will enable KitchenCare to provide more immediate information and expert support to service providers and restaurants around the world.
Callers may notice some changes to previous technical support lines, including
  • Manitowoc KitchenCare identification.  All calls are answered on behalf of Manitowoc KitchenCare, reflecting our new single point of contact. Manitowoc KitchenCare supports Cleveland, Convotherm, Delfield, Frymaster, Garland, Kolpak, Lincoln, Manitowoc, Merrychef, Multiplex, along with all other brands in the extended Manitowoc Foodservice portfolio.  A new introduction explains this change to all callers. 
  • FAS partner priority.  Manitowoc provides top priority to factory-authorized technicians in the field, getting them to our top technical support team members fast.  This helps our contracted, expert service partners provide the fastest, most efficient and highest value service experience to our customers in all service situations.
  • New, efficient prompts for fast service.  The Manitowoc system is designed for fastest support, speeding callers to the right technical support function.  Manitowoc tracks results hourly, and makes changes "on-the-fly" when problems, challenges, confusion or delays are discovered.
  • New voices and sources of help.  By cross-training our extended Manitowoc team members and routing calls more effectively, callers may interact with different members of our highly-trained, expert technical support teams for certain types of support.  This is done in to provide the fastest possible support to callers.
Early data and feedback show that the system is working as planned.  Manitowoc nearly has eliminated any wait times for FAS technicians who need help when on service calls.  Chain account customers participating in subscription technical support programs for their restaurants and operations teams also are enjoying faster response.
Manitowoc KitchenCare welcomes comments, feedback and suggestions for improvement, and inquiries about our subscription technical support programs for chain accounts.  Please send your comments by e-mail to

Wednesday, May 21, 2014

Eichenauer Service honored with award by Manitowoc KitchenCare for excellence in foodservice repair!

Eichenauer Service Inc.
Pictured above (from left to right):  Jim Johnson,
Robert Hund, Lee Eichenauer, Justin Eichenauer,
and Dean Landeche.
On May 15, 2014 Manitowoc KitchenCare TM held their annual Service Recognition dinner at the Hotel Intercontinental - Chicago to honor their top performing STAR Service Network partners from 2013.  Eichenauer Service Inc. was one of the honored companies receiving and award for highest level of one-call repairs, with the right parts and technician across Manitowoc's entire service network

Manitowoc KitchenCare's Factory Authorized Servicers are factory trained and performance audited, with locations in over 130 countries offering genuine OEM parts certified for heavy-duty use, that keep kitchen equipment running in the most demanding kitchens.  Manitowoc brands include the following:



  Call us today at 800-252-5892 to learn about the services we can provide for your Illinois locations!

Friday, February 14, 2014

Manitiowc STAR Certified Service

Manitowoc Foodservice USA STAR Service Locator
STAR (Standards Training Authorized Responsive) Certified Service & Parts, a nationwide program which provides best-in-class service and parts, is validated annually with performance audits designed to drive continuous improvements within our service network. We are committed to your satisfaction by supplying reliable, responsive, and superior service excellence and parts availability. The STAR Program's cornerstones are:


You bought the best, keep it that way! It's your assurance you will receive the ultimate standard of service from trained technicians who understand your equipment to fix it right the first time. Our network utilizes a parts distribution model employing qualified professionals to distribute original equipment manufacturer (OEM) parts in your marketplace efficiently and affordably. OEM parts are critical to return you to profitable operations efficiently while maintaining your original equipment specifications, retaining agency approvals, ensuring employee safety, and preserving the warranty and lifespan of the equipment. Your 90 day service and parts guarantee is supported by our service agencies each providing liability insurance over $1 million. These standards are verified with annual audits focusing on 50 key indicators and are enforced contractually to provide you superior service.


Trained and equipped - ready and able! Nothing can replace factory certified, hands-on training. Annually we conduct over 600 training classes at 300 local training and testing facilities. Technician standards mandate training every 3 years which is validated with rigorous testing while their product knowledge is constantly updated with supplemental factory notifications and service bulletins. Training involves more than equipment repair. Our training programs include:
  • Customer Service (Communications – Before, During, and After the Repair)
  • Parts Management (Inventory – Warehouse and Field)
  • Service Call Administration (Dispatch, Troubleshooting, and Processing)
  • Equipment Installation (Infrastructure – Tools, Skills, and Resources)
  • Planned Maintenance (Requirements, Safety, and Specifications)
  • Operational (Product Quality, Safety, and Efficiency)
All of these programs ensure a rapid, accurate, and efficient repair driving a First Time Fix of your service call.


There are no shortcuts to STAR Certification!  Every technician and service agency earns their STAR authorization with each Manitowoc Foodservice Operating Company. Nationwide over 4,850 techs are on the road dispatched daily from the STAR Network's 400 Authorized Service and Parts Centers. Certification in the STAR Program demands minimum performance results focused on training, first time fix ratios, and inventory parts management with annual audits to ensure compliance. Each Authorized service provider is contractually bound to meet the standards of 50 key performance measurements protecting your operations. A STAR certified agency is a virtual extension of the factory itself. Rest assured you are getting the best service each and every time a STAR technician is on the job.


Responsive - we're on our way! STAR Service Agents know that you have a business to run and respond to your emergency needs in less than 4 hours. When you require service or parts, they make it their priority to get you up and running fast. Our trained professional service technicians respond ensuring a proficient First Time Fix repair.  Most of our 400 service centers are less than 50 miles from your facility to quickly repair your equipment with genuine OEM parts from the $500,000 of inventory in each local market. Every service agency is held accountable for maintaining necessary parts inventory; if a rare or obscure part is needed, express shipping is available. The STAR Program surpasses equipment repairs and includes expert installations, planned maintenance programs, and training services. We've got the talent, we've got the parts - we'll fix it 24/7.
The STAR Certification Program cornerstones demonstrate our commitment to your satisfaction and ensure the network is capable and prepared to provide you the best in-class service and parts.

Manitowoc CONVOSmoker Combi Option makes smoking easy.

CONVOSmoker named smoking and the smoke flavor profile a hot trend for 2014. And Chefs are taking note while many top chefs are turning to smoking beyond the traditional proteins. Also contributing to the rise of smoking or smoke flavor profile, is American's love affair with Bar-B-Q/BBQ/Barbeque, no matter how you spell it or say it, Americans love it. All the regional flavor profiles, Texas, KC, Carolina, wet sauce, dry rub no sauce, rub and sauce make BBQ truly customizable and the wood to smoke the protein also depends on the region adding another layer of complexity. With all these options, it no wonder smoking and BBQ is a hot flavor trend. If you are not a traditional BBQ restaurant and don't have a smoker or place to smoke out, you might not be taking advantage of this trend -The CONVOSmokerTM
The CONVOSmoker combi option features a built-in smoker box which holds up to eight flavored bisquettes. A low watt heating element below the smoker box makes the bisquettes smolder and infuse the food with flavor. The CONVOSmoker combi oven provides all the benefits of smoke flavored foods without having to purchase a separate smoker oven. Ideal for fish, beef, pork, poultry, cheese, and vegetables.

Unique benefits of the Convotherm CONVOSmoker combi include:

  • Greater versatility compared to traditional smokers
  • Faster cooking times
  • Multi step and multi stage (steam, hot air, combi) smoke cooking
  • Overnight cooking with smoking feature
  • Ability to use steam in smoking recipes
  • Expands menu and offers a greater variety of foods
  • Offers precise and automated smoke cooking
  • No flavor transfer after cleaning cycle
  • One button smoking
Creating new smoked menu items or daily specials is now simple with the CONVOSmoker combi option. To learn more about this option click here.

About Convotherm | Contact Convotherm
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